S & J Group Refund/Return Policy

Damages and Issues
Upon receiving your order, please inspect your items immediately. If you discover that an item is defective, damaged, or if you received the wrong item, contact us immediately at [email protected]. Prompt reporting is crucial for us to address the issue effectively. Include your name, order number, and a description of the problem in your communication to expedite the process.

Return Policy
We do not offer returns.

Replacement Policy:
We offer replacement of damaged nozzles that do not spray. For nitrile glove products we will replace defective items from manufacturing flaws. You will need the receipt or proof of purchase and will be responsible for all shipping costs. If there is any damage to your shipping box that causes the item to crack or leak or damage, please contact the carrier for resolution. Please contact us at [email protected] for further information.

Initiating a Replacement
To begin the replacement process, email us at [email protected]. State your order number, the item(s) you wish to return, and the reason for the replacement. We will respond promptly with instructions on how to replace your products. Please do not send your purchase back to us without awaiting these instructions.

Additional Information
• Please note that customers are responsible for return shipping costs.
• Replacement items must be returned in their original condition and packaging.

For any further questions or assistance, please don’t hesitate to reach out to us at [email protected].

Thank you for choosing S & J Group!